MyChart eventually will be available to patients across UAB Medicine. It will first be available to UAB St. Vincent’s patients starting in July 2026. In 2027, it will be rolled out at:

• UAB Hospital and clinics
• UAB Medical West
• Cooper Green Mercy Health Services
• UAB Hospital-Callahan Eye and clinics
• The UAB schools of Nursing, Dentistry, Optometry, and Health Professions
• The University of Alabama College of Community Health Sciences

• A computer, smartphone, or tablet
• Internet access
• An up-to-date web browser or the MyChart mobile app

Beginning July 13, 2026, you can sign up for MyChart in several ways:

1. Use an activation code. Patients may ask a staff member for information on how to sign up. Also, most patients will automatically receive an activation code via email or text after a medical appointment or hospital stay. Once you have an email or text with an activation code, click on the link included with it to visit the registration page and create your account.
2. Use the MyChart app. Download the MyChart app from the Apple or Google Play app store and follow the instructions.

No, you will not be automatically enrolled and will need to create a new account.

Yes, you will still need to create a new MyChart account with UAB Medicine. In most cases, you will be able to link these accounts, so that you have access to your medical records at multiple locations from a single account.

No. MyChart is a secure and convenient way for you to access your health information and communicate with your providers, but using it is optional.

MyChart will replace all current portals. You will still be able to access your past health information in the current portal, in case you need to review this historical data.

Some of your test results, visit notes, and health records from before July 25, 2026, may not appear right away. New results and records will be available almost immediately, and all other records should be available by Sept. 23.

Yes, MyChart makes it easy to communicate with your care team on your schedule. You can send non-urgent messages, ask follow-up questions, request prescription refills, and read updates from your provider’s office. Your provider will respond within two business days in most cases.

If you need immediate medical attention, call 911 or visit a nearby emergency room if you have a medical emergency.

Yes. MyChart simply provides an additional way for you to contact your provider.

Yes, you will be notified through MyChart when new records are added or a provider sends you a message. You will have the ability to adjust your notification preferences within your MyChart account settings.

Many test results appear as soon as they are available. In some cases, you may see a result before your provider has reviewed it. If you have questions about the test result, please contact your care team through MyChart or by phone.

Providers have access to your full medical record, to help provide the best possible care. If you have received care at other facilities, your providers might be able to see your information from these other locations, if both organizations use MyChart.

You should contact your provider and ask for the information to be corrected or updated.

Please visit uabstvincents.org/billing/medical-records-request to request those records.

Yes, you will be able to pay your future bills through MyChart. However, outstanding balances from before the transition to MyChart must be paid through the previous patient portal or facility website. You should visit uabstvincents.org/billing to pay outstanding balances for care provided before the transition to MyChart.

Proxy access allows one person to view or help manage another person’s MyChart account. This may be helpful for parents or guardians managing a child’s care, adult children helping a parent, or spouses or care partners helping one another.

In some cases, yes. With the right permission, you may be able to view another person’s health information through proxy access. What you can see may depend on the patient’s age, your relationship to the patient, and privacy laws that apply.

Adult patients may choose to give another adult access to their MyChart account. If both adults have active MyChart accounts, the patient can send a proxy invitation through MyChart. The person receiving access must accept the invitation through his/her own MyChart account.

If the patient cannot send the invitation for whatever reason, proxy access may need to be requested through the clinic or the MyChart support process.

Babies born at UAB St. Vincent’s facilities will automatically have a MyChart account created for them at birth. In most cases, the birthing parent will automatically receive proxy access to view the baby’s health information in MyChart.

This type of automatic proxy access may be affected by court orders, adoption agreements, or surrogacy agreements.

Parents and legal guardians may request access to a minor child’s MyChart account. This is done by completing the MyChart proxy request process. Once approved, the child’s account will appear as a linked account in the parent or guardian’s MyChart account.

In most cases, parents and guardians have full proxy access until the child turns 19. Once the child turns 19, parent or guardian access is automatically removed, to protect the patient’s privacy.

Patients may create their own private MyChart account starting at age 16. Privacy rules may limit what parents or guardians can see in some situations.

Yes. Some confidential information will not be shown to proxy users, even when proxy access is approved. This may include certain sensitive test results, such as pregnancy testing or testing for sexually transmitted infections.

Yes. Adult patients can change or remove proxy access at any time.

No. Proxy access does not automatically give someone access to billing statements, payment plans, or other financial information. Billing access may depend on whether the person is listed as the guarantor for the account.

MyChart is a secure portal, and your account is protected with your own login, including username, password, and two-step verification. All information is stored safely, including messages between you and your providers.

For technical issues or questions about creating or using your MyChart account, please visit uabstvincents.org/mychart or call UAB Medicine MyChart Support at 844-822-4748. Support is available 24/7.