As a patient of UAB St. Vincent’s, it is your right to receive a copy of your medical records and/or request that your medical records be released to a third party.
Much of your medical records can be downloaded and printed from our MyChart patient portal. However, you may also request this information through one of the online forms linked below:
Download a printable medical records release form to complete and return by mail, fax, or in person.
Mailing addresses and fax numbers
UAB St. Vincent’s Health Information Management – Birmingham
Release of Information Office
810 St. Vincent’s Dr.
Birmingham, AL 35205
Fax: 205-930-2125
UAB St. Vincent’s Health Information Management – Blount
Release of Information Office
150 Gilbreath Dr.
Oneonta, AL 35121
Fax: 205-274-3075
UAB St. Vincent’s Health Information Management – Chilton
Release of Information Office
2030 Lay Dam Rd.
Clanton, AL 35045
Fax: 205-258-4360
UAB St. Vincent’s Health Information Management – East
Release of Information Office
50 Medical Park Dr. E.
Birmingham, AL 35235
Fax: 205-838-3726
UAB St. Vincent’s Health Information Management – One Nineteen
Release of Information Office
810 St. Vincent’s Dr.
Birmingham, AL 35205
Fax: 205-930-2125
UAB St. Vincent’s Health Information Management – St. Clair
Release of Information Office
7063 Veterans Pkwy.
Pell City, AL 35125
Fax: 205-814-2448
In person
Release of Information Department locations and hours of operation:
Birmingham: second floor
Blount: first floor
Chilton: first floor
East: second floor
St. Clair: first floor
Monday-Friday, 8 a.m. to 4:30 p.m.
*These locations are for drop-off and pickup only, and records are not printed at these locations. You will need to provide one form of photo identification, such as a driver’s license, state ID card, passport, or military ID card.
Frequently asked questions
How do I request a copy of my medical records?
You can request your medical records through MyChart, either in the app or using the website.
If you prefer, you are welcome to visit our office in person or mail your request to us. See the contact information section for locations and mailing information. Click here for a downloadable form to request your records.
How long does it take to receive my records?
Federal law gives us up to 30 days to send your records once we receive your request, but we will do our best to get them to you sooner. If we need more time, we will send you a written notice. In that case, we may take up to 30 additional days, for a total of up to 60 days.
Is there a fee for requesting records?
UAB Medicine does not charge patients for copies of their own medical records. However, federal and state law do allow us to charge a small fee when records are sent to a third party, such as an attorney or another organization, with your permission.
Can I access my records through MyChart instead of requesting them separately?
Some of your records are available to view directly in MyChart. Right now, you can see a portion of records created in our new system. If you need records that are not yet visible in MyChart, you may submit a request.
Who can request my records on my behalf?
Federal law allows certain people to request your records on your behalf, as long as they have the proper permission documents. These include:
- A healthcare power of attorney (HCPOA)
- A durable power of attorney that names a healthcare agent
- Court-ordered guardianship documents
- Proof of being a parent or legal guardian of a child under age 19
These documents help us protect your privacy while making sure that the right people can access your information.
How do I submit a correction if I believe something in my record is wrong?
If you think something in your medical record is missing or incorrect, you can ask us to fix it. Please call the Compliance Department at 205-975-0585 to start the process, and you’ll need to put your request in writing. Your provider will review the request and decide whether to make the change.
If we’re not able to make the change you asked for, we’ll send you a letter explaining why. You’ll still have the right to add your own written statement to your record, explaining that you disagree with what’s documented.
How long are my records kept?
Medical records are kept according to state and federal law. Medical records are kept for at least 10 years. Some records, such as records for minors, may be kept longer based on legal or clinical requirements.
If you have questions about whether a specific record is still available, please call the Medical Records Department at 205-930-7724.
Can I request records from before July 25, 2026?
Yes, you can request records created before we switched to MyChart. You can submit your request:
- Through MyChart (use the “Additional Comments” section to note that your request is for pre-Epic records)
- In person at our office
- Through the patient request portal
- By mailing or faxing a completed patient authorization form
Are all my medical records available in the portal?
Some of your records are available to view in MyChart right now. At this time, you can see a portion of records created in our new system.
If you need records that are not visible in MyChart, you can request them. See “How do I request a copy of my medical records?” for instructions.
Can I download medical records from the portal?
Yes, you can download records that are available to you in MyChart as a PDF.
Can I request billing records through MyChart?
You can view itemized billing statements in MyChart for services you received on or after July 25, 2026. For billing records from before that date, please call us:
Can I request Radiology images through My Chart?
Radiology images are not available to view directly in MyChart at this time. However, you can request copies of your radiology images through MyChart by using the “Additional Comments” section of the medical records request form. If you have questions, please call the Medical Records Department at 205-930-7724.
Has the process for obtaining my records changed?
You can still request your records in the same ways you always have:
The move to Epic also gives you a new option: You can now view many of your records in one place through the MyChart app.
How do I request records from a particular location?
You can request records from any UAB St. Vincent’s location through MyChart by using the “Additional Comments” section of the records request form. To help us find your records quickly, please include:
- Date(s) of service
- Type of treatment
- Provider name or location
Whom do I contact if I have questions about my request status?
To check on the status of your request, please call Medical Records (Release of Information) at 205-930-7724.
How will my personal health information be protected?
We take your privacy seriously. Your health information is personal, and we are committed to protecting it. To learn more about your privacy rights and how your information may be used or shared, please review the UAB Medicine Notice of Privacy Practices.
What happens if my request is incomplete or missing information?
To speak to a UAB St. Vincent’s team member about missing or incomplete information, please call Medical Records (Release of Information) at 205-930-7724.
How are urgent or time-sensitive requests prioritized?
If your records are needed for ongoing medical care by a provider outside of UAB Medicine, you can ask that provider to request them on your behalf. These requests are given priority and are typically fulfilled within 24-48 hours after we receive them.
All other requests are handled in the order received. Federal law allows us up to 30 days to provide them.
Are requests handled differently for hospitals versus clinics?
No, all UAB Medicine locations and departments follow the same process and timeline for medical record requests. By law, we have up to 30 days to fulfill your request. If we need more time, we’re allowed up to 60 days total, but we’ll notify you in writing if that happens.
