Stay connected to your patient’s care using EpicCare Link. It’s a free service for our community-based providers who practice at locations outside of UAB, allowing secure and real-time web access to their patients’ clinical data.
Frequently Asked Questions
What is EpicCare Link?
EpicCare Link is a secure web portal that connects you to the information you need for your referred and admitted patients. You can make referrals, manage patient care, communicate with providers, and more.
Refer patients from your browser
EpicCare Link eliminates the need for faxing or other outdated technologies for sending referrals and related documents. Now, everything can be securely submitted and managed directly through this HIPAA-compliant portal.
A single, simple process
- Upload files quickly and easily online
- All in one place
View updates about your patients
Automatic messages can alert you about important updates to your patients’ care. When you log in, you’ll be able to:
- Access clinical summaries and visit details
- Submit orders for diagnostic imaging and labs
- Make referrals and place surgical case requests
- Review lab and imaging results
- Monitor diagnoses, procedures, and care plans
- Receive timely updates on inpatient and outpatient encounters
- Support continuous and coordinated patient care
Questions?
If you have questions or need clarification, please contact support at epicquestions@uabmc.edu.
Frequently Asked Questions
Getting Started
How do I sign up for EpicCare Link?
An office manager, director, physician, or other person of authority can complete an access request form starting in April 2026.
Is there a cost associated with EpicCare Link?
What hardware and software do I need to access EpicCare Link?
Accessing EpicCare Link requires a desktop computer, a high-speed or DSL Internet connection, and a current version of Chrome, Firefox, or Microsoft Edge. (EpicCare Link is not supported from Internet Explorer, Safari, or on any browsers on mobile devices.)
To log in, EpicCare Link requires the use of two-factor authentication via email address or an authenticator app on a mobile device such as Epic Authenticator, Google Authenticator, or DUO.
Citrix is NOT needed to access EpicCare Link.
Do I need to sign an agreement?
Yes, each user is required to electronically accept the EpicCare Link User Agreement prior to accessing the system. Each practice will require a site administrator per practice location to manage access for all users.
Is training required to use EpicCare Link?
No, all tip sheets and video walk-throughs are provided after logging in to EpicCare Link from the homepage under the Quick Links section.
Accessing EpicCare Link
What do I need to provide to gain access?
We require the following personal identifiers: birthdate, Social Security number, the address where you physically work, phone number, email address, job title or role, and National Provider Identifier (NPI) if applicable.
Can I share my login and password?
Sharing logins with another individual is prohibited. The user’s email address for access also cannot be shared, and no two accounts can use the same email address.
I don’t need to use EpicCare Link daily. How often do I need to log in to remain active?
You must log in at least every 90 days for your account to remain active.
How often do I need to reset my password?
You must reset your password every 180 days. You will receive notifications at the email address on file. You can reset your password at any time, or your site administrator can help if you are locked out of your account.
Can I reset my two-factor authentication if I have a new mobile device or new email address?
Yes, the site administrator can help users reset their two-factor authentication in EpicCare Link under the Admin tab.
Can I change my username?
No, you cannot change your username.
When will I know my account is active?
Two emails will be sent to the email address provided. The first is an auto-generated email with your login credentials, and you are required to register your account and accept the confidentiality agreement. The first email will be sent within 1-2 days after submitting your application.
The second email will be sent within seven business days, after your application is reviewed and approved by our team. This is the confirmation that your account is active, and it will include details on registration steps, setting up two-factor authentication, and getting started using EpicCare Link.
