Find answers to your frequently asked questions about billing below.
One of the biggest differences is that MyChart brings your billing, scheduling, and health information together in one place. MyChart will also offer a live chat option with a real person available to answer billing questions. Paying outside of MyChart, as a guest or by phone, will still be available, but the experience will be more limited.
No, you can pay your bill as a guest without creating a MyChart account. However, setting up a MyChart account gives you access to your full billing history, statements, and other health information all in one place.
Payment history from before July 25, 2026, will not automatically appear in MyChart. During the transition period, some billing activity may be visible in more than one place.
No. An Explanation of Benefits is a document sent to you by your insurance company, not by us. UAB Medicine does not receive a copy, so it will not appear in MyChart. Please contact your insurance company directly for your Explanation of Benefits.
Yes. MyChart will send you notifications when a new bill is ready or when there are updates to your account. You can manage your notification preferences within your MyChart account settings.
You can update your insurance information through your MyChart account. If you need help making changes, please contact your provider’s office.
MyChart has a built-in account recovery option on the login page that can help you reset your username or password. If you continue to have trouble, please call MyChart Support for assistance at 844-822-4748.
Patients began seeing the new statement format on July 25, 2026. If you received services before that date, you may receive statements in both the old and new formats during the transition period.
Yes, the new statements have updated contact information, including a different payment address and website and a new phone number. Please use the contact information printed on the statement in question.
We will continue to accept payments online, by phone, by mail, and in person. Some of the specific phone numbers, mailing addresses, and web addresses may have changed with the new system. Please refer to the contact information on your statement to make sure you are aware of the most current options.
Your existing payment plan will continue as arranged. New payment plans for bills generated after the system transition will be set up under the updated process. If you have questions about your current plan, please contact Patient Billing Solutions.
No, please pay those balances based on the instructions on your old statements.