MyChart helps you manage your healthcare online. You can manage appointments, message your doctor and care team, access your medical records, and pay your bill. Your past health information is still available in the old patient portal, and some of these previous records are being moved to MyChart.
Access to medical records for services provided through July 24, 2026, are available and will continue to be available in these patient portals. However, all patient records will be added to the new patient portal, MyChart, in the coming months. All medical records for services provided beginning July 25, 2026, will only be added to MyChart.
These portals are for viewing records prior to July 25, 2026, only.
Frequently Asked Questions
Do I need a MyChart account to view or pay my bill online?
No. You can pay your bill as a guest without creating a MyChart account. However, setting up a MyChart account gives you access to your full billing history, statements, and other health information all in one place.
Will my previous payment history be visible in MyChart?
Payment history from before July 25, 2026, will not automatically appear in MyChart. During the transition period, some billing activity may be visible in more than one place.
What do I do if I can't log in or forgot my MyChart credentials?
MyChart has a built-in account recovery option on the login page that can help you reset your username or password. If you continue to have trouble, contact MyChart Support for assistance.
Can I set up paperless billing through MyChart?
Paperless billing will be the default setting for MyChart users. If you prefer to receive paper statements, you can update your notification preferences within your MyChart account at any time.
Can I view my Explanation of Benefits (EOB) in MyChart?
No. An Explanation of Benefits is a document sent to you by your insurance company, not by us. UAB Medicine does not receive a copy, so it will not appear in MyChart. Please contact your insurance company directly for your Explanation of Benefits.
Will I receive billing notifications through MyChart?
Yes. MyChart will send you notifications when a new bill is ready or when there are updates to your account. You can manage your notification preferences within your MyChart account settings.
How do I update my insurance information in MyChart?
You can update your insurance information through your MyChart account. If you need help making changes, contact your provider’s office or reach out to our registration team.
