As a patient of UAB St. Vincent’s, it is your right to receive a copy of your medical records and/or request that your medical records be released to a third party. Please select from one of the options below to learn more about the process.
MyChart Patient Portal
Request a copy of your medical records through the MyChart patient portal.
Hospital and Clinic Medical Records Request
Request a copy of your medical records from one of our hospitals or clinics.
Authorization Form
Download an authorization form to request your medical records.
Frequently asked questions
You can request your medical records through MyChart, either in the app or using the website.
If you prefer, you are welcome to visit our office in person or mail your request to us. See the contact information section for locations and mailing information. Click here for a downloadable form to request your records.
Federal law gives us up to 30 days to send your records once we receive your request, but we will do our best to get them to you sooner. If we need more time, we will send you a written notice. In that case, we may take up to 30 additional days, for a total of up to 60 days.
UAB Medicine does not charge patients for copies of their own medical records. However, federal and state law do allow us to charge a small fee when records are sent to a third party, such as an attorney or another organization, with your permission.
Some of your records are available to view directly in MyChart. Right now, you can see a portion of records created in our new system. If you need records that are not yet visible in MyChart, you may submit a request.
Federal law allows certain people to request your records on your behalf, as long as they have the proper permission documents. These include:
- A healthcare power of attorney (HCPOA)
- A durable power of attorney that names a healthcare agent
- Court-ordered guardianship documents
- Proof of being a parent or legal guardian of a child under age 19
These documents help us protect your privacy while making sure that the right people can access your information.
If you think something in your medical record is missing or incorrect, you can ask us to fix it. Please call the Compliance Department at 205-975-0585 to start the process, and you’ll need to put your request in writing. Your provider will review the request and decide whether to make the change.
If we’re not able to make the change you asked for, we’ll send you a letter explaining why. You’ll still have the right to add your own written statement to your record, explaining that you disagree with what’s documented.
Medical records are kept according to state and federal law. Medical records are kept for at least 10 years. Some records, such as records for minors, may be kept longer based on legal or clinical requirements.
If you have questions about whether a specific record is still available, please call the Medical Records Department at 205-930-7724.
Yes, you can request records created before we switched to MyChart. You can submit your request:
- Through MyChart (use the “Additional Comments” section to note that your request is for pre-Epic records)
- In person at our office
- Through the patient request portal
- By mailing or faxing a completed patient authorization form
Some of your records are available to view in MyChart right now. At this time, you can see a portion of records created in our new system.
If you need records that are not visible in MyChart, you can request them. See “How do I request a copy of my medical records?” for instructions.
Yes, you can download records that are available to you in MyChart as a PDF.
You can view itemized billing statements in MyChart for services you received on or after July 25, 2026. For billing records from before that date, please call us:
- Local: 205-801-9910
- Toll-free: 800-388-7210
Radiology images are not available to view directly in MyChart at this time. However, you can request copies of your radiology images through MyChart by using the “Additional Comments” section of the medical records request form. If you have questions, please call the Medical Records Department at 205-930-7724.
You can still request your records in the same ways you always have:
- Through the MyChart online patient portal
- In person at our office
- By mailing a written request
The move to Epic also gives you a new option: You can now view many of your records in one place through the MyChart app.
You can request records from any UAB St. Vincent’s location through MyChart by using the “Additional Comments” section of the records request form. To help us find your records quickly, please include:
- Date(s) of service
- Type of treatment
- Provider name or location
To check on the status of your request, please call Medical Records (Release of Information) at 205-930-7724.
We take your privacy seriously. Your health information is personal, and we are committed to protecting it. To learn more about your privacy rights and how your information may be used or shared, please review the UAB Medicine Notice of Privacy Practices.
To speak to a UAB St. Vincent’s team member about missing or incomplete information, please call Medical Records (Release of Information) at 205-930-7724.
If your records are needed for ongoing medical care by a provider outside of UAB Medicine, you can ask that provider to request them on your behalf. These requests are given priority and are typically fulfilled within 24-48 hours after we receive them.
All other requests are handled in the order received. Federal law allows us up to 30 days to provide them.
No, all UAB Medicine locations and departments follow the same process and timeline for medical record requests. By law, we have up to 30 days to fulfill your request. If we need more time, we’re allowed up to 60 days total, but we’ll notify you in writing if that happens.
Yes, you can request records created before we switched to the new MyChart patient portal on July 25, 2026. You can submit your request:
- Through MyChart (use the “Additional Comments” section to note that your request is for records prior to July 25, 2026)
- Through our online patient request portal
- In person at our office
- By mailing or faxing a completed patient authorization form
Data integrity
UAB Medicine takes several steps during registration to make sure that each patient has only one medical record. As we bring all of our facilities together under one system, it is more important than ever that we confirm your information at each visit – including your name, date of birth, address, and phone number. These steps help make sure your health information is accurate and available to the right care team.
If any of your personal information changes, please let us know as soon as possible. This includes changes to your:
- Name
- Address
- Phone number
- Email address
- Insurance information
- Emergency contacts
Keeping your information current helps ensure that your medical record is accurate, your bills go to the right place, and our team can reach you when needed. You can update your information during registration, at check-in, through MyChart, or by calling your provider’s office.
When you check in or register for an appointment, a staff member will ask you to confirm key information, to help ensure that your record is accurate and up to date. You may also be asked to show a photo ID and insurance card. This step protects your privacy, supports safe care, and helps make sure that all of your health information is linked to the correct record.
UAB Medicine takes multiple steps to keep your personal and health information safe, including:
- Limiting access to staff who need it to do their job
- Using secure systems with passwords and encryption
- Monitoring system access through regular security reviews
- Training staff on privacy and confidentiality requirements
- Following all federal and state privacy laws, including HIPAA
- Using secure methods when sharing information with other providers or health plans
These measures help ensure that your information stays private and is only used to support your care.
Yes, we may ask you to verify your identity at each visit, even if you have been a patient with us before. This is an important step to protect your health information and make sure we are working from the correct medical record.
Yes, errors in your medical record can affect your care and/or your bill. Incorrect or outdated information may:
- Cause delays in your care
- Lead to decisions being made based on incomplete information
- Create billing or insurance claim problems
- Cause statements to be sent to the wrong address
- Create duplicate records that make it harder for your care team to see your full health history
If you notice an error in your record, please call 205-975-0585 and let us know right away.